FNB Community Advisor

Community Advisor

Provide customers with excellent service by ensuring they are served promptly, understanding their needs and processing their requests. As part of the FNB Points of Presence (POP) team, you will be a critical frontline role in delivering excellent service to customers, ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to st...