FNB Community Advisor Alternative Channels-1

Overview

FNB Alternative Channel (Pick ‘n Pay Initiative) is seeking a dedicated Community Advisor for a 12‑month fixed term contract. The role focuses on providing exceptional customer service, driving digital adoption and achieving sales results within a regulated banking environment.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients, explaining processes and requirements in a simple manner.
• Ensure compliance with rules, processes and maintain attention to detail.
• Educate customers about the correct banking platform that aligns with their needs.
• Live up to the brand promise of “how can we help you?” in all interactions.
• Analyze customer data and recommend tailored solutions.
• Achieve sales re...