Job Description
Job Description
As an FN BBN TEC Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.
How You Will Contribute And What You Will Learn
Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.<...
As an FN BBN TEC Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.
How You Will Contribute And What You Will Learn
Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.<...
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