Job Description

Title

Floor Supervisor

Reports To

Games Manager

Summary

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

  • Customer Service
  • Leadership and Decision Making
  • Communication
  • Teamwork

    • Job Duties

  • Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
  • Participates in various aspects during opening and closing of the casino table games.
  • Reports errors and procedural irregularities in game operations.
  • Helps “New Players” understand rules of play, as well as basic play of the different table games.
  • Top priority is the security of the gaming floor ensur...

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