Job Description

Overview

As a Fleet Control Tower Agent, you will be on the front lines of our control center — monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You’ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.


Responsibilities

  • Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
  • Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
  • Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessm...

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