Job Description

About the role: 

The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.

Special Services provides a fastest possible door to door service to our customer 24/7/365.

Key Purpose:

  • First point of contact for courier fleet
  • Allocation, monitoring & management
  • To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model

    • Specific Tasks:

  • The effective use of all resources to achieve continuous business improvement, while maintaining customer service
  • Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
  • Liaise with and assist major customers with their needs
  • Assist with collation of data for recording and achieving KPI’s (Service Quality)
  • Openly supply all in...

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