Job Description

Job Title : Five9 QA (IVR & Omni-Channel Testing)

Experience: 4–7 Years

Employment Type: Contract

Location : Remote

Working Time : 8 to 11AM CST



We are seeking a skilled QA Engineer with strong hands-on experience in cloud-based IVR and omni-channel testing, specifically on the Five9 platform. This role is ideal for someone who understands IVR architectures, call flow validation, and voice/digital channel testing in contact center environments.


Responsibilities

  • Test cloud-based IVR systems and omni-channel platforms
  • Validate Five9 IVR architecture, call flows, routing logic, and voice workflows
  • Perform end-to-end testing across voice and non-voice channels (chat, email, digital)
  • Test web services, APIs, and backend integrations
  • Design and maintain test strategies, test plans, and test cases
  • Execute manual and aut...

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