First Steps Officer

Undertake telephone appointments, visits to customer homes or public locations and assist customers with their application for Housing Benefit andor Council Tax Support, discounts and exemptions. Provide basic Revenues and Benefits processing duties as required. Reach out to vulnerable customers to ensure they are receiving the support and benefits needed together with supporting the repayment of outstanding Council Tax.

Key tasks and responsibilities:

• Support members of the public:
  • Completing applicationschanges in relation to Housing & Council Tax benefit claims;
  • Signpost to other benefit & support agents;
  • Agree and maintain payment arrangements
• Work with Citizens Advice and other Support Agencies to ensure vulnerable customers are receiving the support they need.
• Gatherverify evidence in support of the benefit application.
• Conduct Council TaxNNDR inspect...