First line team leader

Overview

Our client has an opportunity available for a First Line Team Leader.

Requirements 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. 3 years Desktop Support experience. Advanced Microsoft Office knowledge. Previous Experience in: ISO 2000 Standard- advantageous. COBIT 5- advantageous. Several customer managements tools- advantageous. Call centre experience- advantageous. Service Desk Application- advantageous. The latest Microsoft MCSE qualification ITIL V3 Foundation certified Must be able to use all Microsoft Office applications Must understand the concept of an SLA and OLA Relevant BTech degree- advantageous. Management Development training certificate and people management & coaching certification- advantageous. Project related certification- advantageous. KPAs Responsible for driving SLA achievement and cultivating a culture of excellence. Manage First Line S...