First Line Support Technician

Job Description/Duties:

· Logging Support Calls on Manage Engine Service Desk (our ticketing system).

· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.

· Assisting Installers with Installations (Remote Support) if needed.

· Escalating Calls to Second Line Support or Vendor.

· Data Usage Reports.

· Following and Maintaining call logging procedures.

· Fault finding reports, incident reports etc.

· Adhering to our internal Support SLA.

• Stay up to date with new solutions and products.

Competencies & skills:

• Excellent verbal and written communication skills.


• Excellent organizational and multitasking skills.


• A positive attitude and strong work ethic.


• Customer Service orientated.


• Professional.