First Line Support

1st Line Incident Operator (German Speaking)

About the role

We are looking for a German-speaking 1st Line Incident Operator to join our ICT Service Desk team. In this role, you will be the first point of contact for technical queries and service requests from internal and external customers. You will play a key part in delivering a high-quality support service, ensuring issues are logged, managed and resolved in line with agreed service levels.

Key responsibilities

• Act as the first point of contact for customers who require support in German, handling technical queries about hardware and solutions
• Take ownership of key customer accounts, acting as the main German-speaking contact for account managers and partners when they raise queries or issues
• Provide support and resolve issues over the phone in German
• Monitor and respond to incoming queries in German via email and chat in a ...