First Line Support

IT First Line Support Analyst (Contract - Nights)

Location: Bristol area

Shift Pattern: Nights (shifts between 19:00-07:00)

Clearance: Active SC (essential)

Start: January 2026

Overview

We are supporting a secure, high-availability IT environment and are looking for a First Line Support Analyst to join an established Service Desk team providing out-of-hours operational support.

This role is the first point of contact for IT incidents and service requests, with responsibility for accurate logging, first-time resolution where possible, and effective escalation within agreed SLAs. While primarily first line, the role includes light second-line responsibilities depending on experience.

Training will be provided, and attitude, reliability, and c...