Job Description
Responsibilities
- Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems, including SimplexGrinnell.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
- Contact customer representatives to ascertain equipment/systems problems.
- Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
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