Fire & Security Multiskilled Service Engineer

Prime Purpose

Serve as a primary contact to meet our customer needs, to manage new installations, planned visits or reactive response calls. The individual is responsible for the effective and successful completion of the visit to improve our customer experience and meet our customers high expectations.

Key Result Areas

• To improve the quality of our customer experience to Secom customers, ensuring programme of works, first time fix rates and replans are improved. Ensuring PPMs and critical works are carried out within the required timescales. (Performance management)
• Communicate with all relevant employees and clients to ensure delivery times are met.
• Utilise Secom’s Operating platform and field app always, to ensure workflow is followed correctly.
• Responsible for uploading all documentation onto Secom’s operating platform.
• Commercial awareness to ensure hours on jobs are not expens...