Job Description
Job Description
Daily Operations
Manages the day-to-day payment processing operations on all ShopeePay payment channels under the EMI and OPS licenses.
Ensures that Standard Operating Procedures are clearly defined, comprehensive, and embedded with robust process controls to effectively prevent fraud and mitigate financial risk.
Closely monitors funding requirements and adherence to bank cut-off times to ensure timely and accurate payment processing.
Supports the Customer Service team on payment inquiries, disputes, and complaints, with a focus on prompt and effective issue resolution.
Continuous Improvement and Business Innovation
Collaborates with various departments to understand and integrate new product, channel launches, marketing campaigns, and business stratregiesdinto existing processes.
Takes the lead or actively participates in local or regional initiatives aimed at improving payment channels.
Leads process improvement efforts within the team ...
Daily Operations
Manages the day-to-day payment processing operations on all ShopeePay payment channels under the EMI and OPS licenses.
Ensures that Standard Operating Procedures are clearly defined, comprehensive, and embedded with robust process controls to effectively prevent fraud and mitigate financial risk.
Closely monitors funding requirements and adherence to bank cut-off times to ensure timely and accurate payment processing.
Supports the Customer Service team on payment inquiries, disputes, and complaints, with a focus on prompt and effective issue resolution.
Continuous Improvement and Business Innovation
Collaborates with various departments to understand and integrate new product, channel launches, marketing campaigns, and business stratregiesdinto existing processes.
Takes the lead or actively participates in local or regional initiatives aimed at improving payment channels.
Leads process improvement efforts within the team ...
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