Financial Services Operations Manager

Job Title: Sr. Operations Manager (Life Insurance & Annuity)

Location: Gurugram (Hybrid)

We are seeking a highly experienced Operations Manager / Senior Manager with a strong Life Insurance and Annuity background to lead teams, drive service excellence, and manage complex financial operations within a fast-paced environment.

Key Responsibilities

• Lead and manage team leads and associates supporting Life Insurance and Annuity operations
• Drive performance through goal setting, feedback, and formal performance reviews
• Own daily operational delivery, SLAs, quality, and risk controls for financial transactions
• Act as the escalation point for complex client, agent, and distributor issues
• Partner with IT, Compliance, Product, and Operations to improve systems and workflows
• Identify risks and implement...