Job Description
Customer Escalations Representative (Hybrid)
Location: Sioux Falls, SD
Pay: $19/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Model: Hybrid (1 week in office / 1 week remote after training)
Training: First 30–60 days onsite
About the Role
We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.
What You'll Do
+ Assist customers with escalated questions, concerns, and complaint resolutions.
+ Handle inbound calls from customers and internal partners regarding active complaint cases.
+ Gather information, investigate issues, and document cases accurately.
What We're Looking For
+ 2+ years of customer service experience handling escalated or complex issues.
Location: Sioux Falls, SD
Pay: $19/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Model: Hybrid (1 week in office / 1 week remote after training)
Training: First 30–60 days onsite
About the Role
We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.
What You'll Do
+ Assist customers with escalated questions, concerns, and complaint resolutions.
+ Handle inbound calls from customers and internal partners regarding active complaint cases.
+ Gather information, investigate issues, and document cases accurately.
What We're Looking For
+ 2+ years of customer service experience handling escalated or complex issues.
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