Job Description

Finance Systems Support & Issue Resolution

  • Provide functional support for D365 F&O Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, Expense Management).
  • Triage incidents, reproduce issues, identify root cause, document workarounds/fixes, and escalate to technical teams/partners as needed.
  • Support month-end and year-end close activities through validation, issue resolution, and process guidance

    Configuration, Workflows & Controls
  • Maintain finance configurations within governance (posting setups, journals, parameters, approvals/workflows).
  • Support user access/security requests using role-based practices and segregation-of-duties awareness.
  • Monitor data quality for key master data (vendors, customers, chart of accounts, dimensions) and support governance practices.