Field Technology Specialist

Position Description:

The Field Tech Champion is a field-embedded, bilingual role built for someone who sits at the intersection of people, process, and technology. This person is the boots-on-the-ground bridge between our field workforce and our payroll systems — providing hands-on technical support, training, and adoption guidance for our field-facing system(s) in both English and Spanish. Roughly half of the time will be spent in the field delivering direct support and training; the other half is troubleshooting level one technical issues, gathering feedback, and partnering with the Product Owner to identify process improvements and system enhancements.
This role is required on-site in Midlothian, Virginia

Your future duties and responsibilities:

Field-Based Technical Support
. Provide hands-on Tier 1 technical support to field teams, addressing common issues such as login, Microsoft accounts, email, access, device configur...