Field Technical Support Rep-2

Pay Rate: $23 - $27/Hour

**WALK-UP TECHNICAL SUPPORT BAR ROLE*** IQ BAR

• Provides on-site walk-in center technical support to employees with PC software/hardware, android/iPhones, and MAC PC's.
• Experience analyzing and solving technical problems.
• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
• Experience solving hardware and software issues in a customer service environment.
• Strong social skills and experience navigating customer service issues with empathy.
• Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.
• Experience working in a d...