Job Description
Join CFA as a Field Technical Support Officer and play a vital role in emergency services technology. Deliver hands-on technical support while ensuring systems remain operational for frontline teams throughout Victoria.
CFA is looking for a proactive IT Field Technical Support Officer committed to enhancing our 24/7 ICT services. In this full-time role, you'll work closely with CFA members, assisting with technology deployment, troubleshooting, and maintaining reliable systems. Your customer-focused approach will help ensure effective support during emergencies and regular operations.
Key Responsibilities:
• Provide technical support across computers, devices, and networks
• Troubleshoot and resolve issues for team members
• Deploy new technology solutions in emergency contexts
• Manage service requests in an ITIL Help Desk setup
• Collaborate closely with CFA volunteers and personnel
Requirements:
• Relevant IT...
CFA is looking for a proactive IT Field Technical Support Officer committed to enhancing our 24/7 ICT services. In this full-time role, you'll work closely with CFA members, assisting with technology deployment, troubleshooting, and maintaining reliable systems. Your customer-focused approach will help ensure effective support during emergencies and regular operations.
Key Responsibilities:
• Provide technical support across computers, devices, and networks
• Troubleshoot and resolve issues for team members
• Deploy new technology solutions in emergency contexts
• Manage service requests in an ITIL Help Desk setup
• Collaborate closely with CFA volunteers and personnel
Requirements:
• Relevant IT...
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