Field Technical Specialist

POSITION SUMMARY

The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.

WHAT YOU WILL DO

• Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures or performance issues.
• Assisting Field Service Technicians with electrical and mechanical troubleshooting
• Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
• Applying information from Engineering Change Notices (ECNs) and Engineering Approved Deviations (EADs) to field operations; helping with root‑cause analysis...