Job Description
**Overview:**
We are seeking a motivated IT Field Service Technician to provide on-site technical support for a national home improvement retail client. This role is ideal for a self-starter with strong customer service skills, technical troubleshooting experience, and the ability to work independently in a fast-paced field environment.
**Key Responsibilities:**
+ Provide onsite support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
+ Troubleshoot and resolve hardware, software, and network issues within defined service levels
+ Travel daily within a 25-100+ mile radius to service client locations
+ Document all work performed, including issues, resolutions, and ticket updates
+ Manage triage, troubleshooting, and resolution of technical issues
+ Communicate technical information clearly to non-technical users
+ Support...
We are seeking a motivated IT Field Service Technician to provide on-site technical support for a national home improvement retail client. This role is ideal for a self-starter with strong customer service skills, technical troubleshooting experience, and the ability to work independently in a fast-paced field environment.
**Key Responsibilities:**
+ Provide onsite support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
+ Troubleshoot and resolve hardware, software, and network issues within defined service levels
+ Travel daily within a 25-100+ mile radius to service client locations
+ Document all work performed, including issues, resolutions, and ticket updates
+ Manage triage, troubleshooting, and resolution of technical issues
+ Communicate technical information clearly to non-technical users
+ Support...
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