Field Tech Analyst

Job Segment: Testing, Cisco, Network, Telecom, Telecommunications, Technology

• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.
• Provide network technical support for complex network related incidents, changes and projects.
• Troubleshooting of Cisco and wireless technology, network routing and switching.
• Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in ...