Job Description
Description
The Field Support Technician provides on-site technical support and maintenance for end-users' computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.
Skills
Desktop, Support, Troubleshooting, Hardware, Customer service, Technical support, Help desk support, Imaging, sccm, Windows 10, windows 11, ios, MacOS, Office 365, servicenow, itsm, intu...
The Field Support Technician provides on-site technical support and maintenance for end-users' computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.
Skills
Desktop, Support, Troubleshooting, Hardware, Customer service, Technical support, Help desk support, Imaging, sccm, Windows 10, windows 11, ios, MacOS, Office 365, servicenow, itsm, intu...
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