Job Description
Position Description: Position Purpose:
The Level 2 Field Support Technician will be expected to interact with clients in person to properly resolve their technical issues. They will act as a direct resource for Level 1 Field Support Technicians, assist with escalated issues, and lead teams in various client projects.
Essential Functions:
• Travel to client offices to execute hardware and software project installations
- Successfully lead projects of all sizes, including complete office remediations, refreshes, and buildouts.
• Perform on-site troubleshooting and interact professionally with clients
• Problem-solve complex situations involving hardware and software using a wide variety of internal and external resources
• Accurately identify the need to escalate an issue in a timely manner
• Building and maintaini...
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