Job Description

Job Summary

:

We are looking for a Field Support Manager (FSM) to support one of our key operators in Europe with HQ in Lisbon - Portugal. The FSM will manage key relationships with a strategic customers located in Lisbon - Portugal. They'll be a primary liaison and brand ambassador between the assigned customer base and P&WC providing technical and commercial support, as needed.

  • Support the director of maintenance in managing their fleet
  • Make appropriate on-site decisions for problem solving.
  • Maintains a presence at the Operator HQ to assist in troubleshooting engine issues.
  • Be the point of contact for aircraft on ground and assist in returning aircraft to service
  • Escape management and reporting Fault isolation & technical troubleshooting
  • Campaign management
  • Liaison with PW Customer First Center, Customer Programs, marketing, the aftermarket, and the Operator as required
  • Issue FMP WANs for LRU...

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