Job Description

Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

  • Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
  • Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
  • Printer break‑fix and installation.
  • Disposal, redeployment, and asset reclaim.
  • Data backup and recovery coordination.
  • Hardware refresh and warranty repair.
  • Spare parts management.
  • Audio and video support, including health checks.
  • Inventory and asset management – depot ...

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