Job Description

Description and Requirements

Role Overview

This role provides on-site technical support for a Business Impact Area (BIA) environment, supporting mission-critical users, including VIP stakeholders.

The position is focused on delivering high-quality support for trading desk environments and financial market applications, ensuring minimal disruption and rapid resolution of issues.

Key Responsibilities

  • Provide on-site technical support for VIP users and business-critical environments
  • Manage and resolve assigned support tickets, ensuring all actions are accurately recorded in ITSM systems
  • Handle and coordinate ticket requests, including those received through messaging platforms
  • Support configuration, installation, and ongoing maintenance of market data systems Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)
  • Plan and execute hardware setup, relocation, and upgrade...

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