Job Description
Noida India Site SupportResponsibilities
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuratio...
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