Field Services Engineer

The Field Service Engineer (FSE) will create/execute resources and programs to continuously improve the satisfaction and loyalty of Spectrum Dynamics’ existing and future customers, and provide excellent field service support for DSPECT® and VERITON-CT®. The FSE will also have direct input to the Director of Service, Operations, and the engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis. Among other things, the FSE’s role will require him/her to:

• Provide onsite and remote support for break-fix issues related to software, hardware, and IT, and their clinical applications.
• Execute new system installations, field upgrades, and preventive maintenance for the company’s range of products.
• Take personal ownership of the customer experience. Facilitate customer satisfaction through identification of any concerns and initiation of problem resolution and escalation.
• Ident...