Job Description
What success looks like in this role:
The Field Services Coordinator provides leadership and operational oversight for Field Engineering teams across regional operations in the Caribbean and Central America. This role ensures effective coordination of field services, high service standards, streamlined escalation handling, and continuous improvement of processes and technical support performance.
Provide clear guidance, direction, and coordination for Field Engineering teams across multiple regional markets.
Identify recurring trends, complex incidents, and issues related to new system releases or hardware/software upgrades.
Ensure end‑to‑end support for incidents, requests, and operational needs in collaboration with resolution groups and technical specialists.
Act as a primary point of contact between field engineers, technical teams, and service delivery functions to enable smooth cross‑functional collaboration....
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