Field Service Technician

**Responsibilities:**

+ Provide 2 nd level on-site and remote IT support
+ Respond to, troubleshoot, and resolve end-user computer hardware and software issues
+ Provide hands-on local support for global SME infrastructure teams
+ Manage local end-user assets and refresh processes
+ Participate in local, regional, and global IT projects and initiatives
+ Identify and highlight continuous improvement actions
+ Log and manage work via the Ingersoll Rand ServiceNow ticketing system
+ Maintain global IT standards and processes
+ Provide out-of-hours emergency support, remote and on-site, when required

**Requirements:**

+ 3-6 Years experience in a similar role
+ Ability to work collaboratively and independently
+ High level of customer focus
+ Good verbal and written communication skills
+ Good problem-solving skills
+ Desktop hardware and software technical knowledge and troubleshooting skills

**Preferences:**
...