Job Description

Responsibilities:


  • Provide 2nd level on-site and remote IT support

  • Respond to, troubleshoot, and resolve end-user computer hardware and software issues

  • Provide hands-on local support for global SME infrastructure teams

  • Manage local end-user assets and refresh processes

  • Participate in local, regional, and global IT projects and initiatives

  • Identify and highlight continuous improvement actions

  • Log and manage work via the Ingersoll Rand ServiceNow ticketing system

  • Maintain global IT standards and processes

  • Provide out-of-hours emergency support, remote and on-site, when required

    • Requirements:

  • 3-6 Years’ experience in a similar role

  • Ability to work collaboratively and independently

  • High level of customer focus

  • Good verbal and written communication skills

  • Good problem-solving sk...

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