Field Service Technician

The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training and configurations that will improve product performance.

Job Duties:

Conduct on-site customer visits:Perform system installation, maintenance, and ongoing support of equipment.Provides operator training and ongoing support for customers.

Ensure timely completion of service reports, expense reports and weekly time reports.

Track preventive maintenance and upgrade requirements for assigned territory/customer.

Acts as customer liaison to resolve customer issues.

Inform management of issues affecting personal/product performance, job duties and SOP while offering suggested impro...