Job Description

  • Travel to customer plant locations as requested by Regional Field Services Manager in central office to perform technical services on Biesse America machinery and provide service and customer support;

  • Provide training to customers and other service technicians;

  • Manage all onsite installation, pre-programming, repair, maintenance and test tasks;

  • Test run machinery installed to verify functioning of all capabilities;

  • Instruct how to operate machinery in a safe manner;

  • Provide showroom demos and shows for customers;

  • Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize machinery according to manufacturer guidelines and specifications. Includes instructing customer through all supplied manuals and providing detailed explanations and instructions;

  • Analyze and diagnose all machinery malfunctioning cases, whether electronic, e...

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