Job Description

Job Description

Key Roles and Responsibilities:

  • This is a full-time, on-site based role, working in shifts
  • Perform troubleshooting, parts replacements, system upgrades, basic deployment and repair on desktops/notebooks/printers in order to resolve/fulfill customer incidents and/or requests
  • Identify potential issues that could adversely impact end user experience and take corrective action
  • Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements, leveraging ITIL standard processes, tools and platforms
  • Provide Smart Hands Activities to rack and stack, patch cabling, equipment installation/de-installation, swaps and disposal activities on-site
  • Use advanced tools/technical knowledge to remediate problems and conduct scheduled installations as per approved customer documented processes
  • Provide technical feedback on technica...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to NTT DATA today.

    Submit Application