Job Description
About the role
This role will be responsible for CA service for AP region.
Key Responsibilities:
To ensure response time of 04 hours against all the Work orders received and closure of the same in line with the standard SLA's
To submit 100% service schedules to the customers and follow up / monitor the same through SFDC.
Regular Review of Open work roders with Service Coordinator / Planner and To ensure ZERO escalations
To provide FFR with in 3 days of report of a failure . To support for carrying out RRCA. To ensure PMs are done regularly (as per schedule) and random qlty check is being carried out.
Regular Review of Open Complaints with CSR. Ensure submisison of FQIs with in 3 days of waranty failure
To provide operational training to customer/dealer staff
Complete EHS Management System Overview Training once in a Year
To adopt the process of Alert...
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