Field Service Technician

DESCRIPTION

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

Work pattern : on a 9/5 roster with 12 hour per day.

Key Responsibilities:

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.

• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

• Completes required documentation, such as service worksheets, timesheets and warranty claim...