Field Service Technician/ Engineer (m/f/d)

Your mission

Join the team as a Field Service Technician/ Engineer, where you will have the exciting opportunity to work with cutting-edge SCIENION and Cellenion technology for various applications, including microarrays, biosensors, microneedling, and single-cell dispensing, amongst other innovative applications.

• Develop expert-level knowledge of SCIENION’s technology, including instrumentation, software, and basic applications.
• Perform on-site installations, repairs, preventative maintenance, and upgrades at customer locations throughout North America.
• Perform Site Acceptance Tests (SAT), Installation Qualification, and Root Cause analysis. Ensure that the repairs and helpdesk ticket data are accurate and up to date daily.
• Provide on-site and remote troubleshooting and technical guidance for customer service issues and inquiries.
• Within one year, grow into a knowledgeable resource for providing practical basic training to cust...