Job Description

Job Title: Field Service Technician

Shift: 1st

Department: Field Service

Reports To: General Manager

Classification: Non-Exempt

Duties & Responsibilities

  • Provide customer service and support during field visits
  • Build and maintain positive relationships with customers
  • Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
  • Understand customer requirements and make appropriate recommendations and briefings
  • Produce timely and detailed service reports
  • Comprehend installation and maintenance manual
  • Understand shipping bills of materials packing and marking methods
  • Complete purchase requisitions and submit internal requisitions
  • Provide quotes to customers for replacement parts

    • Job Locations

    US-OH-Canton
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