Field Service Representative (Earthmoving)

Key Responsibilities

1、Dealer Development and Service Support

• Conduct regular on-site assessments and audits of authorized dealers' service capabilities to ensure alignment with company standards and identify areas for development.
• Regularly follow up and promote the construction of dealers’ service resources, accurately record progress and status, and ensure dealers achieve KPI targets for personnel, vehicles, service outlets, tools, and spare parts.
• Identify and recommend potential third-party service providers to the Service Manager to help expand regional repair coverage.
• On-the-Job (OJT) Coaching: Audit dealer workshop capabilities and provide hands-on, over-the-shoulder mentoring to dealer technicians during joint field visits to handle complex repairs.

2、Emergency VIP Intervention & Field Repair

• Rapid SLA Execution: Respond immediately to service orders from the Service Operations...