Field Service Operations Manager

Brandt is currently seeking a Field Service Operations Manager for the British Columbia region.

The Field Operations Manager provides leadership and support for Brandt Tractor customer‑facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers.

DUTIES & RESPONSIBILITIES

• Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
• Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
  • Technician efficiency.
  • Billing accuracy and timeliness. <...