Job Description
Job Title: Field Service Engineer
Purpose of the Role
The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.
Key Responsibilities
Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
Provide technical support via hotline, remote access, and on-site visits
Carry out commissioning and installation activities, including customer training
Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
Develop and contribute to technical documentation, including manuals and product guides
Act as the main technical point of co...
Purpose of the Role
The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.
Key Responsibilities
Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
Provide technical support via hotline, remote access, and on-site visits
Carry out commissioning and installation activities, including customer training
Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
Develop and contribute to technical documentation, including manuals and product guides
Act as the main technical point of co...
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