Job Description
**What you’ll do:**
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS´s including the scope from small 1-phase UPS to large data center UPS´s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. Commissioning...
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS´s including the scope from small 1-phase UPS to large data center UPS´s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. Commissioning...
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