Job Description

Job Description

  • You're the go-to expert for complex systems, offering both on-site and remote support for complex deployed systems, collaborating directly with customers, internal teams, and vendors.

  • Lead advanced incident response, drive complex root cause analysis (RCA), and implement preventative measures.

  • Get creative and implement cool, automated solutions using scripting and data smarts.

  • Act as the primary technical interface and trusted advisor to customers, advocating for their needs and driving high-priority issue resolution.

  • Lead small-scale projects or technical work streams related to system upgrades, maintenance, and solution improvements.

  • Provide technical guidance and mentorship to less experienced engineers.

  • Occasional out-of-hours support and travel may be required.


    • Basic Requirements

    Proven track record of 6+ years o...

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