Job Description

Primary Objective of Position

The Technical Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for backup first line level one service and assisting with installations and deinstallations.

Major Accountabilities

  • Provide first line service to customers (service interventions which may require less than 4 hours labor time).
  • Schedule and perform planned/predictive maintenance (PM/PdM) activities.
  • Schedule, perform and document hardware and software updates (TSBs).
  • Assist with instrument installations and deinstallations.
  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
  • Travel within the service area.

Education

Bachelor's / Engineering degree in medical / electrical / mechanical or biolog...

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