Job Description

Field Service Support

  • Carry out CMM, Metrotomography and other products installation, commissioning and warranty repair.
  • Perform field service machine repair, calibration and preventive maintenance.Support in local and regional exhibition and seminar. 

    • Customer Care

  • Update and share calendar with the local team .
  • Provide fast service follow-up support in attending request to ensure customers’ satisfaction and retention.
  • Escalate unresolvable and pending issue to supervisor during the course of work.
  • Provide weekly Service Activities Report on all pending jobs to the Service Manager.
  • Work closely with other departments i.e. Logistics, Finance, to complete the sales process.

    • Administrative .

  • Ensure ticket is created before attending to job requestUpdate ticket immediately after daily job activity.
  • Ensure service worksheet is submitted as soon as job is completed for billing.Submit CPO & draft commission...

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