Job Description

JOB DESCRIPTION

Job Title

Field Service Engineer

Job Description

Job Title: Field Service Engineer

Job Summary:

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.

Job Responsibilities:

  • The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently.
  • FSE woul...

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