Job Description
Department: Technical Support Location: Burlington, ON, Canada
Responsibilities
Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
Support the development of product communications by generating or authori...
Responsibilities
Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
Support the development of product communications by generating or authori...
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